Support

Identification of our users is related to the new anti-money laundering regulations and our plans to apply for a permit from the Financial Supervision Authority of Estonia to operate as an European payment institution and a crowdfunding platform. 

Pursuant to laws, uploading a document and signing digitally with your ID is unfortunately insufficient; photographs of yourself, your document, and you with the document are necessary.

Please read the following blog post to get a better understanding of why we chose to verify accounts: 

https://blog.crowdestate.eu/en/2018/crowdestate-why-we-chose-to-verify/

Go to ‘My Profile’ and choose ‘Verify Identity’. Read the Privacy Policy and accept the Conditions of Use. Then, click the blue ‘Veriff’ button and you will be redirected to the Veriff environment, where you will have to take a picture of yourself and the front and back of the document (and if necessary, a picture of you holding the document). 

An illustrated guide is available here: https://blog.crowdestate.eu/en/2018/crowdestate-and-veriff-how-to-verify-your-identity/

Go to ‘My Profile’ and choose ‘Verify Identity’. Read the Privacy Policy and accept the Conditions of Use. Then, click the blue ‘Veriff’ button and you will be redirected to the Veriff environment, where you will have to take a picture of yourself and the front and back of the document (and if necessary, a picture of you holding the document).

An illustrated guide is available here: https://blog.crowdestate.eu/en/2018/crowdestate-and-veriff-how-to-verify-your-identity/

After this is done, go to your investment account settings and attach the required document that proves your affiliation with the company – membership of the management board or the right of representation.

1. First, make sure that your webcam is not covered with a sticker. In addition, the Veriff environment must be granted access to the webcam.
2. Make sure that your name stated in ‘My Profile’ matches the name on your document (full name).
   
3. Use Google Chrome, Mozilla Firefox or Safari.
4. If you wear glasses, take the picture without wearing them.
5. You must take the picture yourself. Do not let anyone else take the picture.
6. One of the most common reasons for failure is poor picture quality. If possible, use a different device (smartphone, tablet, friend’s computer with a better webcam).

If the verification still fails, please contact support@veriff.com.

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It is not possible to submit an application for investment, and buy or sell shares on the marketplace.

Please write to info@crowdestate.eu, specifying which account is verified and which one is not. We will likely have to merge the accounts and move investments from one account to the other.